Return & Refunds Policy

At Cyrus Journeys, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process under the following conditions:

1. Return Timeframe

You have 14 days from the date of delivery to request a return for any product purchased from our website. After this period, we will not be able to offer a return or refund.

2. Return Conditions

To be eligible for a return, the product must be:

• In its original condition, unused, and unopened.
• In its original packaging (if applicable).
• Accompanied by the proof of purchase or order receipt.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Products that have been used, worn, or altered in any way.
• Products that are damaged due to misuse or improper handling.
• Gift cards or items marked as non-returnable at the time of purchase.

4. Return Process

To initiate a return, please contact us at [email protected] within the 14-day return window. Include your order number and the reason for the return. Once your request is approved, we will provide you with instructions on how to return the item.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed via cash.

Please note that Cash on Delivery orders will be refunded in cash or via bank transfer, based on availability and your preference.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is defective or was shipped incorrectly. In the case of a defective product or incorrect item, we will cover the return shipping costs.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the replacement.

8. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We will arrange for a return and provide you with a refund or replacement based on your preference.

9. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at:

Cyrus Journeys
Email: [email protected]